Booking Status
Bookings have a status to provide you with a general view of the state of a booking. This is seperate from the Product Reservation Status where each Product Reservation can have its own status.
Booking Status
| Status | Description |
|---|---|
| Pending | This is usually a new booking or a booking you are still putting together. Or if a customer fills out a booking form online but doesn't complete the payment, you will get a booking with the Pending status. |
| Error | If there was an error, perhaps when trying to confirm one of the Product Reservations when the booking was made online, the booking will have a status of Error. You can resolve any errors and then change the status to Confirmed. |
| Processing | The booking has been created online, a deposit taken, but we are waiting for the Product Provider to Confirm the Product Reservations. |
| Confirmed | This is a confirmed and finalised booking. All the Products are available and so the Product Reservations have been confirmed, a payment or deposit has been taken and you have collected all the information you need from the customer to confirm the booking. New bookings made online will usually go straight to confirmed status if the Products are all available and the customers payment has been processed sucessfully. |
| Hold | You can use this status as you wish to mark a booking as 'On Hold' if perhaps you need to make changes to the booking. |
| Cancelled | If this customer is no longer travelling and then the booking can be marked as cancelled. Cancelled bookings will be excluded from reports such as manifests. |
| Archived | Use this status for bookiings that you want to exclude from reports of cancelled bookings. |